Allows monitoring of inbound and outbound calls, and analyzes audio recordings to identify specified keywords and phrases

Integration of speech analytics allows to digitize and analyze customer communication. This contributes to the professional development of staff and increases business profits.

35%

44%

6%

Sales growth for selected SKUs based on the results of speech analytics integration

Increase in the number of issued loyalty cards following product integration

Increase in revenue due to improvement in the employee performance and competencies using speech analytics

Opportunities

Monitoring of the call center agent's adherence to scripts of any complexity. Creating individual reports for each employee and general analytics

Detecting and documenting recordings that contain negative emotions. This allows to promptly respond to problematic situations

Reducing the number of conflict situations, improving NPS. Helps identify areas of growth and best practices for the staff

Generating a report for the specific time, call center agent, department, keywords in the calls (over ten parameters)

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