Task

Product for calling campaigns with a wide reach, be it a one-time campaign or a campaign carried out infrequently as well as narrowed by a specific factor (gender, season, sudden increase in demand, etc.)

Case

Most common implementations are new product launches, special promotions and offers, holidays, mass events, etc., when it is most important to catch the trend and expand sales channels

Solution

Hiring additional staff would not solve this task as promptly as required, while an outsource call center would cost a lot. TargetAI insures a company can set up a large scale campaign within a day and get the results in the right time frame regardless of scope of work

Task

The product allows transferring 100% of cold calls to Smart Voice Assistant that will be making calls to potential customers, forming a new customer base

Case

The Virtual Manager informs new potential customers about special offers, promotions and new products, arranges meetings with personal managers. All gathered information is sent to CRM to be processed by sales department

Solution

Flexible settings allow adjusting and changing calls time, and also track important indicators such as: number of calls, conversion of preliminary calls into initiated and completed conversations, average conversation time, number of customers who took the offer. All the information is promptly transferred to the sales manager to close a deal.

Our call algorithm allows to achieve a more than 60% conversion to completed conversations and a more than 15% conversion to qualified leads.

The "Contact base warmup" product can save the time of qualified personnel by performing routine cold calls. Sales department can focus on closing deals and providing up-selling opportunities to customers

Task

From 20 to 50% of inbound calls are missed due to employee absence or busy line. Every missed call means a possible loss of a potential or existing customer

Solution

Our product responds to and processes 100% of calls, regardless of the call center workload. The way it works is quite straightforward: all the calls unanswered for X seconds or queued up are transferred to the Virtual Manager. VM maintains a dialogue following a specified script, finds out the purpose of the call, gives an online consultation or provides the necessary information for a return call

Task

Increase sales conversions by identifying the best practices, scaling them, and monitoring how each salesperson uses them

Сase

The module integrates with the company's telephony, analyzes employee's adherence to the script, as well as detects the use of non-standard scripts and their impact. Best practices can be turned into new standards or integrated into training materials to increase sales.

Solution

Three simple steps to achieve an immediate sales effect:

• Analyzing current dialogues to identify best practices, followed by adjusting all the scripts based on the most effective ones;
• Monitoring of script adherence by each employee on specific topics in the customer conversation;
• The sales manager receives a detailed report, a dashboard with average performance by region, office, department and salesperson, with a breakdown of strengths and weaknesses

Task

Marketplace and website sales grow significantly every year. Companies strive to make online shopping as comfortable as possible without wasting customers' time. Website navigation needs to be more convenient, product selection less time consuming, and, most importantly, the company needs to understand how the customer looks for and chooses the product.

Case

Customers who visit the marketplace or company’s website to check and find something suitable to purchase are greeted by the Voice Assistant. VA helps them to quickly find exactly what they are looking for. Imagine your website offering a personal sales manager to every customer who no longer has to roam about the website or struggle to formulate a perfect search request. The whole experience is now fast, innovative, and efficient!

Solution

Allocating a specialist to help each customer with navigating the site and choosing the right product. That's the job for the website Voice Assistant. It knows the products inside and out, provides competent advice, answers questions, chooses exactly what the customer needs and closes the deal.

Task

In order to evolve, any company must occasionally update itself on the problems their customers face. The more accurate the picture, the faster and better the company can make changes and avoid disappointing the customer. This is essential in increasing NPS and reducing customer departure, since up to 90% of customers do not contact the company after encountering service problems, but instead store and accumulate negative feelings and eventually leave.

Case

Call Classifier analyzes the recordings of the customer calls and automatically classifies them by subject using logical algorithms. The analysis compares the recordings with the approved matrix of topics and separates hidden problems that cause customer complaints or dissatisfaction. Installing a Call Classifier allows constant monitoring and detection of new topics, and proactive development of solutions before the problem spreads.

Solution

Through analyzing the customer calls recordings, our product identifies true or hidden problems not yet included in the CRM matrix, that otherwise end up classified incorrectly or as the "other" category.

The analysis also reveals what causes difficulties for the service employees, takes up the most time (for instance, searching for information in various subsystems while the customer is placed on hold), or leaves the customer dissatisfied.

Task

The quality of customer service depends on how accurately the company employee communicates information. As a rule, that information is available in each company's knowledge base, but it is rarely possible to control each employee and promptly influence the quality of their communication with customers.

Case

Our speech analytics algorithm analyzes customer conversations and shows the exact phases in employees' performance that are most successful or belong to the red zone, thereby affecting the customer service satisfaction. It also uncovers hidden insights in the dialogues, such as major objections or the context in which competitors are mentioned.

Solution

Our product allows to promptly identify gaps in customer communication and compile personalized guides listing the weak areas of each employee.

In addition to monitoring the script adherence, manager will receive such vital metrics as emotional connotations, level of positivity or negativity in the customer and employee, long pauses and overall conversation-to-silence ratio, use of uncivil or obscene vocabulary by the staff and other important customer service metrics.

Solution

Speech analytics allows us to identify the most effective scripts that bring the best results. Experience shows that each employee develops their own approach to customer communication over time. Such experience-based approach often turns out to be more efficient than the original script developed for specific situations. We discover such approaches within tens of thousands of conversations, and help incorporate them as best practices for all employees

Solution

We have developed the next generation of Smart IVR which determines the subject of the call within the first few seconds of the conversation without a line of questioning. Smart IVR then either connects the customer to the appropriate specialist or advises them on the most typical issues without involving the call center staff.

Solution

Our product has all the necessary mechanisms for fast and high-quality NPS measurements. It makes over 300 calls per minute supporting a natural human-like dialogue.

You get an off-the-shelf service product that can launch an entire campaign within a couple of days and complete it in the shortest possible time.

Task

Up to 80% of consultations revolve around standard questions that already have clear solutions and answers. Such "routine" conversations use up over 50% of the employees' time and energy. Among other things, this affects the quality with which call center agents who've expended energy on routine are solving more complex issues that require their absolute attention.

Solution

With the use of proven methods and templates, we can quickly adjust to the specifics of each company and set up a system transferring all the calls with frequently asked questions to the Virtual Manager.

As a result, the costs are reduced, since a minute of the Virtual Manager's time costs much less than the call center agents', who, in turn, can dedicate their time exclusively to resolving complex customer issues.

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Soon there will be a product description here

Soon there will be a product description here