Transferring up to 80% of calls to the Smart Voice Bot.
Automatic classification of call purposes and topics, monitoring the script adherence

Digital call center


How it works

  • Support channels expansion;
  • Cost per call reduction;
  • Improving the quality of and satisfaction with the customer service.

Voice bot answers the most standard and routine questions. The neural network updates itself through calls database, and in time can process up to 80% of all calls.

All calls are classified according to keywords instead of employees' subjective opinion.
Automatic monitoring of the script adherence in customer conversations.
Who will the solution suit
Страховые компании
Energy and utilities
States and municipalities
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